Cookies Policy

1. What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and analyzing how you use our site.

Cookies contain information that is transferred to your device's storage. They are widely used to make websites work more efficiently and provide a better user experience.

2. How We Use Cookies

Axcendy uses cookies for several purposes:

• Essential Functionality: Enable core website features and security
• User Experience: Remember your preferences and settings
• Analytics: Understand how visitors interact with our website
• Performance: Optimize website speed and functionality
• Security: Protect against fraud and unauthorized access

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly:

• Session Cookies: Maintain your session while browsing
• Security Cookies: Protect against cross-site attacks
• Load Balancing: Ensure optimal server performance
• Authentication: Keep you logged in to client portal

3.2 Analytics Cookies

Help us understand website usage and improve our services:

• Google Analytics: Track visitor behavior and site performance
• Page Views: Monitor popular content and pages
• User Journey: Understand how visitors navigate our site
• Performance Metrics: Identify areas for improvement

3.3 Functional Cookies

Remember your preferences for a personalized experience:

• Language Preferences: Remember your preferred language
• Theme Settings: Store display preferences
• Form Data: Remember information in contact forms
• User Preferences: Customize your browsing experience

4. Third-Party Cookies

We may use third-party services that set their own cookies:

4.1 Google Services

• Google Analytics: Website traffic analysis
• Google Fonts: Web font delivery
• Google Maps: Location services (when applicable)

4.2 Payment Processors

• Stripe: Secure payment processing
• Wise: International payment services

4.3 Communication Tools

• Email Services: Newsletter and communication delivery
• Contact Forms: Message delivery and spam protection

5. Cookie Duration

Cookies have different lifespans depending on their purpose:

6. Managing Your Cookie Preferences

6.1 Browser Settings

You can control cookies through your browser settings:

• Accept All: Allow all cookies for full functionality
• Block All: Disable all cookies (may affect site functionality)
• Selective: Choose which types of cookies to allow
• Delete: Remove existing cookies from your device

6.2 Browser-Specific Instructions

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Cookies and Site Permissions

7. Impact of Disabling Cookies

Disabling cookies may affect your experience on our website:

7.1 Reduced Functionality

• Client portal login may not work properly
• Contact forms may not remember your information
• Website preferences will not be saved
• Some interactive features may not function

7.2 Analytics Impact

• We cannot track website performance effectively
• Difficulty identifying popular content
• Reduced ability to improve user experience
• Limited insights into website usage patterns

8. Legal Compliance

Our cookie policy complies with applicable regulations:

• GDPR: EU General Data Protection Regulation
• UK GDPR: UK data protection laws
• ePrivacy Directive: EU cookie regulations
• PECR: UK Privacy and Electronic Communications Regulations

9. Data Protection and Security

We protect cookie data with appropriate security measures:

• Encryption: Sensitive cookie data is encrypted
• Secure Transmission: HTTPS protocol for all communications
• Access Control: Restricted access to cookie data
• Regular Updates: Security measures continuously improved
• Data Minimization: Only necessary data is collected

10. Updates to This Policy

We may update this Cookie Policy periodically to reflect:

• Changes in cookie usage or technology
• Updates to legal requirements
• Improvements to our services
• New third-party integrations

Material changes will be communicated through our website. Your continued use constitutes acceptance of the updated policy.

11. Your Consent

By using our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time by:

• Adjusting your browser cookie settings
• Deleting existing cookies from your device
• Using browser privacy/incognito mode
• Contacting us for assistance with cookie management

12. Questions About Cookies

If you have questions about our cookie usage, please review our Privacy Policy or use our main contact page for inquiries.