Privacy Policy

1. Introduction

Axcendy ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and disclose your information when you use our website (axcendy.mz, axcendy.com) and services.

We are a UK-based technology company that provides software development, digital marketing, and creative solutions. Our registered office is located in the United Kingdom, and we comply with UK GDPR and international privacy regulations.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, company name
• Project Information: Project requirements, specifications, and related communications
• Account Information: Username, password, profile information when you create a client account
• Payment Information: Billing address and payment details (processed securely through Stripe and Wise)
• Communication Data: Messages, feedback, and correspondence with our team

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, browser type, device information
• Technical Data: IP address, cookie data, server logs
• Analytics Data: Website performance and user behavior (anonymized)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Delivering software development and digital services
• Managing client projects and communications
• Providing customer support and technical assistance
• Processing payments and managing invoices

3.2 Business Operations

• Improving our services and website functionality
• Conducting market research and analytics
• Ensuring security and preventing fraud
• Complying with legal obligations

3.3 Communications

• Responding to inquiries and providing quotes
• Sending project updates and service notifications
• Marketing communications (with your consent)

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary for providing our services
• Legitimate Interest: Business operations, security, and service improvement
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data in the following circumstances:

5.1 Service Providers

• Payment Processors: Stripe, Wise (for secure payment processing)
• Cloud Services: Hosting and infrastructure providers
• Analytics: Google Analytics (anonymized data only)
• Communication Tools: Email service providers for project communications

5.2 Legal Requirements

We may disclose your information when required by law, regulation, or legal process.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal data on a need-to-know basis
• Regular Updates: Security patches and system updates
• Monitoring: Continuous monitoring for security threats
• Backup Security: Encrypted backups and secure storage

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Active Projects: Duration of project plus 2 years for support purposes
• Client Accounts: While account is active plus 3 years after closure
• Marketing Data: Until consent is withdrawn or 2 years of inactivity
• Legal Requirements: As required by applicable laws (typically 6-7 years for financial records)

8. Your Rights

Under GDPR and UK data protection laws, you have the following rights:

To exercise any of these rights, please contact us at privacy@axcendy.com

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

9.1 Essential Cookies

Required for website functionality, security, and user authentication.

9.2 Analytics Cookies

Help us understand website usage and improve our services (Google Analytics).

9.3 Preference Cookies

Remember your settings and preferences for a better user experience.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EU for service provision. We ensure adequate protection through:

• Adequacy decisions by the UK/EU authorities
• Standard Contractual Clauses (SCCs)
• Certification schemes and codes of conduct
• Service provider compliance with international privacy frameworks

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last modified" date

Continued use of our services after changes constitutes acceptance of the updated policy.