Terms of Service

Clear Terms, Transparent Service

Our terms of service outline the agreement between Axcendy and our clients for professional software development and digital services.

Last updated: November 1, 2025

1. Introduction and Acceptance

Welcome to Axcendy ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and Axcendy Ltd, a UK-registered company.

2. Our Services

Axcendy provides professional technology services including:

  • Software Development: Custom web applications, mobile apps, and enterprise solutions
  • Digital Marketing: SEO, PPC, social media management, and content marketing
  • Web Design: Responsive websites, UI/UX design, and brand development
  • Consulting Services: Technology strategy, digital transformation, and business analysis
  • E-commerce Solutions: Online stores, payment integration, and marketplace development
  • Maintenance & Support: Ongoing technical support and system maintenance

3. Project Process and Engagement

3.1 Project Initiation

  • Projects begin with a consultation to understand requirements
  • We provide detailed quotes including scope, timeline, and pricing
  • Projects commence upon signed agreement and initial payment
  • All project specifications are documented in writing

3.2 Client Responsibilities

  • Provide accurate and complete project requirements
  • Supply necessary content, assets, and access credentials
  • Respond to requests for feedback within agreed timeframes
  • Make payments according to the agreed schedule
  • Test and approve deliverables in a timely manner

3.3 Our Responsibilities

  • Deliver services according to agreed specifications
  • Maintain professional standards and industry best practices
  • Provide regular project updates and progress reports
  • Ensure confidentiality of client information
  • Deliver projects within agreed timelines

4. Pricing and Payment Terms

4.1 Pricing Structure

  • Fixed Price Projects: Agreed total cost for defined scope
  • Hourly Rates: Time-based billing for ongoing work
  • Retainer Agreements: Monthly fees for continued services
  • Package Deals: Bundled services at discounted rates

4.2 Payment Terms

  • 50% deposit required before project commencement
  • Milestone payments for larger projects
  • Final payment due upon project completion
  • Monthly invoicing for retainer and ongoing services
  • Payment due within 14 days of invoice date

4.3 Late Payments

  • Late payment fees: 2% per month on overdue amounts
  • Services may be suspended for payments over 30 days overdue
  • Additional collection costs may apply

5. Intellectual Property Rights

5.1 Client Ownership

  • Client owns all custom code and content upon full payment
  • Source code provided upon project completion
  • Client retains ownership of provided content and materials

5.2 Axcendy Rights

  • We retain rights to general methodologies and techniques
  • Third-party tools and libraries remain under their respective licenses
  • We may showcase completed work in our portfolio (with permission)
  • Pre-existing Axcendy IP remains our property

5.3 Third-Party Components

  • Open-source software subject to their respective licenses
  • Premium plugins and themes licensed separately
  • Client responsible for ongoing license fees where applicable

6. Warranties and Support

6.1 Service Warranty

  • 90-day warranty on custom development work
  • Bug fixes provided at no charge during warranty period
  • Warranty covers defects in original specifications only
  • New feature requests outside warranty scope

6.2 Ongoing Support

  • Maintenance packages available for ongoing support
  • Security updates and regular backups included
  • Priority support for maintenance clients
  • Support hours: Monday-Friday, 9 AM - 6 PM GMT

6.3 Limitations

  • No warranty on third-party services or plugins
  • Client modifications void warranty coverage
  • Force majeure events exclude service guarantees

7. Liability and Indemnification

7.1 Limitation of Liability

  • Our liability limited to the total project value
  • No liability for indirect or consequential damages
  • No liability for third-party service interruptions
  • Client responsible for data backup and security

7.2 Client Indemnification

Client agrees to indemnify Axcendy against claims arising from:

  • Client-provided content or materials
  • Violation of third-party rights
  • Misuse of delivered services or products
  • Non-compliance with applicable laws

8. Confidentiality and Data Protection

8.1 Confidentiality

  • All client information treated as confidential
  • Non-disclosure agreements available upon request
  • Team members bound by confidentiality obligations
  • Secure handling of sensitive business information

8.2 Data Protection

  • GDPR and UK data protection compliance
  • Secure data storage and transmission
  • Data retention only as long as necessary
  • Client data rights respected and upheld

9. Termination

9.1 Termination by Client

  • 30-day written notice required for ongoing services
  • Payment due for completed work
  • Delivery of completed work upon final payment
  • No refund of deposits or completed milestones

9.2 Termination by Axcendy

  • Immediate termination for non-payment
  • Termination for breach of terms
  • 30-day notice for convenience termination
  • Return of client materials upon termination

10. Changes and Additional Work

10.1 Scope Changes

  • Written approval required for scope changes
  • Additional work billed at agreed hourly rates
  • Timeline adjustments for scope increases
  • Change request documentation maintained

10.2 Emergency Work

  • Emergency support available outside business hours
  • Premium rates apply for urgent requests
  • Response time guarantees for critical issues

11. Governing Law and Disputes

11.1 Applicable Law

  • These Terms governed by UK law
  • English courts have exclusive jurisdiction
  • Disputes resolved through UK legal system

11.2 Dispute Resolution

  • Good faith negotiation preferred
  • Mediation available for complex disputes
  • Arbitration option for expedited resolution
  • Legal action as last resort

12. Terms Updates

We reserve the right to update these Terms to reflect:

  • Changes in service offerings
  • Legal and regulatory requirements
  • Industry best practice updates
  • Business process improvements

Material changes will be communicated via email and website notification. Continued use of our services after changes constitutes acceptance.